Frequently Asked Questions

We understand that you may have questions about our products and services and the process we take with our customers. To make your experience as seamless as possible, we’ve compiled a list of frequently asked questions (FAQs) to provide you with quick and comprehensive answers. 

And as always, we are just a phone call away for any other questions you might have.

Q: How do I start the process of purchasing a cemetery memorial? 

A: To begin, simply give us a call and we will guide you through the initial steps, including how to select a memorial and comply with cemetery regulations.

Q: What information will you need for a memorial or cemetery lettering? 

A: We’ll need details such as the loved one’s name, birth, and passing dates, as well as the name of the cemetery where the memorial will be installed or where the work is to be done. If you know the exact cemetery plot location, this is always helpful, but if you don’t, we can call the cemetery and get this for you.

Q: What memorial options are available? 

A: We provide a wide variety of memorials, including traditional headstones, large family monuments, sculptures, bronze and granite markers, and pet markers. We offer domestic and imported granites in countless shapes and sizes, and each option can be personalized to suit your preferences and budget. Please visit our gallery to see a range of memorials we offer: View Our Portfolio.

Q: How do I choose the right design for my loved one’s memorial? 

A: Our experienced team and designers will work closely with you to create a custom memorial that reflects your loved one’s personality and your vision. You can also browse our portfolio for inspiration. In addition, please bring any photos, mementos, or other items that might be meaningful and influence the design.

Q: How long does the memorial creation process take? 

A: The timeline varies depending on the complexity of the design, the approval process, and cemetery coordination. It typically takes 3-4 months from initial consultation to installation, but this can vary greatly depending on the time of year, weather, granite availability, the uniqueness or customized craftsmanship of the monument, and other factors.

Q: What about permits and cemetery regulations

A: We’re well-versed in local cemetery regulations and will handle the permit application process on your behalf, ensuring compliance with all guidelines.

Q: How much does a cemetery memorial cost? 

A: Prices vary widely based on materials, size, and design complexity. We’ll provide you with a detailed and free quote after discussing your specific requirements.

Q: Do you install the monument, and is it included in the price? 

A: Yes, our team will install your memorial with exceptional care. The cost is typically included in the total price of the memorial.

Q: Do you provide cemetery lettering services for any memorial, regardless of whether you created it initially? 

A: Yes, we can match any lettering, whether it’s a monument we created or a monument you purchased from another memorialist. We always visit the cemetery and take a rubbing to ensure we’re replicating the lettering exactly. Read more about cemetery lettering on our dedicated webpage: Cemetery Lettering & Inscriptions.

Q: What if I have questions or concerns throughout the process? 

A: Our dedicated team will assist you at every step. Feel free to reach out with any questions or concerns, and we’ll provide the guidance and reassurance you need. Read more about our process on our dedicated webpage: Learn About Our Process.

Q: What cemeteries do you provide monuments for?

A: We work with all cemeteries on the greater North Shore and in Essex County. For more about our service areas, please visit our dedicated webpage: Cemeteries We Serve

Q: Do you offer memorial cleaning?

A: Yes! We provide cleaning and restoration services to keep your memorial in pristine condition. For more information, please visit our dedicated webpage: Cleaning & Restoration.